Privacy Policy

Last updated: October 2026

1. Introduction

Nautiplex ("we", "us", "our", or "Company") operates the Nautiplex platform. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Account Information: Email address, name, phone number, boat details (for owners)
Location Data: GPS coordinates (with permission) to calculate distance to boats
Booking Information: Dates, times, boat selections, payment details
Communication Data: Messages sent via our in-app chat system
Usage Data: Pages visited, time spent, devices used, browser type

3. Third-Party Service Providers

We share personal data with the following third parties, each of whom processes it only to provide their specific service to us:

Stripe: payment processing for bookings and owner payouts
Supabase: account authentication, database, and file storage
Google: optional "Continue with Google" sign-in
Sentry: error monitoring to detect and fix technical issues
Vercel Analytics & Speed Insights: aggregated site performance and usage metrics
Resend: delivery of transactional emails (booking confirmations, account notices, and the one reminder for an unfinished booking)

See our Cookie Policy for the specific cookies each service may set.

Partner links and QR codes

If you reach us through a partner's link or QR code (for example from a hotel), we remember the partner's code so the partner can be credited for a booking you make. If you accepted cookies we keep it in your browser for 30 days; if not, only until you close the page. It holds only the partner's code, no personal data, and the partner is never told who you are.

Paperwork before your trip

Before a trip we may ask you to sign the rental terms (we keep your typed name, the time and the version of the text), and, for boats rented without a skipper, to upload a photo or PDF of your boating licence or ID. That file is stored privately, only the boat's operator and Nautiplex can open it, and it is deleted a few days after the trip (7 days unless the page says otherwise). If the boat has a deposit, you can approve a hold on your card: it is not charged and is released 24 hours after the trip unless damage is reported. The boat's operator may also add photos of the boat before departure and after return.

Translated listings

The descriptions, package texts and cancellation policies that boat operators publish on Nautiplex may be sent to a translation service (DeepL) so they can also be shown in Greek, English or Romanian. Only the public listing text and the boat and marina names are sent, never guest or booking data. A translation is shown on the site only after the boat's operator has read and approved it, and the page says when a text was translated automatically.

4. Use of Data

Nautiplex uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service
To provide customer support
To gather analysis or valuable information to improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues

Reminder about an unfinished booking

If you start a booking and reach the payment page without completing it, we keep your selections (boat, date, time, guests, package) and the name and email you gave for 30 days, and send you at most one reminder email so you can continue. You can opt out of these messages with one click.

Emails about your trip

After you book, we send you a reminder the day before the trip and, a day after it, one email inviting you to review it. We use your email address and booking details for this. You can opt out of the review email with one click.

5. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights

Depending on where you live, you have the following rights over the personal data we hold about you:

Access: request a copy of the personal data we hold about you, including your account profile, bookings, and related records
Correction: ask us to fix inaccurate profile or booking contact information
Deletion: delete your account yourself from your profile page ("Delete account"), or ask us to. This erases your profile, messages and saved boats and removes your sign-in. Records we're legally required to keep (completed booking and invoice history, for accounting) are kept with your name and contact details removed from the booking, except on the invoice itself. If you have an upcoming confirmed booking, it needs to be cancelled first.
Export: download your data yourself as a JSON file from your profile page ("Download my data"), or ask us for it

To exercise any of these rights, email info@nautiplex.com from the address on your account. We verify your identity before acting on a request, and we respond within a reasonable time from receipt. Where full deletion isn't possible due to a legal retention requirement, we'll tell you which records are affected and why.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@nautiplex.com