Last updated: August 2026
At Nautiplex, we want you to be completely satisfied with your boat rental experience. This Refund Policy outlines the terms and conditions for refunds, cancellations, and modifications to your booking.
100% refund of the amount paid, with no administrative fee deducted.
50% refund of the amount paid.
To request a refund, please:
Your refund is calculated and processed automatically at the time of cancellation.
Approved refunds will be processed within 5-10 business days from the date of cancellation. The refund will be returned to your original payment method. Please allow additional time for your bank or payment provider to reflect the credit.
Nautiplex does not currently support changing the dates of an existing booking directly. If your plans change, cancel your booking under the terms above and make a new booking for your preferred dates.
The following fees are non-refundable:
In the rare event that a boat owner cancels your booking, contact customer support and we will review your refund directly — this is handled case by case rather than through the standard cancellation window above.
If you initiate a chargeback with your bank or payment provider, Nautiplex reserves the right to suspend your account and pursue legal action. We encourage all disputes to be resolved through our customer support team first.
In exceptional circumstances such as severe weather, natural disasters, or government travel restrictions, Nautiplex may provide full refunds or rebooking options outside of the standard cancellation policy. Please contact customer support for assistance.
If you have questions about this Refund Policy or need to request a refund, please contact us at:
Email: info@nautiplex.com